Halfway through January, the third week back into the New Year and it feels like we have been back for months! Probably something to do with the lack of a real break over Christmas and the ongoing pressure of the third lockdown.
Reflecting on the previous year is always useful and, despite the turbulent time, there are still key metrics to be assessed and lessons we can learn moving forward.
Although sales didn’t improve from the previous year for the first time ever, almost a quarter of 2020 was spent in lockdown with much of the network closed down. Sales dipping by only 14% from the previous year is really a testament to the outstanding effort put in by our whole team.
If we compare like for like sales – only comparing months when we were trading – we show a very different trend: sales up again with key factors being the internal efficiencies and hard work from office staff, franchisees and technicians. Indeed, a number of technicians produced extraordinary sales results working in difficult conditions.
The quality of our work remains outstanding as Revive! closes in on 12,000 reviews on Trustpilot with a 4.9 out of 5 rating and 98% of customer judging us as Good or Excellent.
The dedication of the Revive! team to our key values shone through and was reflected in a number of accolades for the business and individuals in the team. Highlights include:
- Louise Evans winning EWIF Employee of the Year and Overall Woman in Franchising
- Revive! winning the Silver bfa HSBC Franchisor of the Year award
- Revive! placing 10th in the Elite Franchise Top 100
2021 will see a slow start with Lockdown 3 closing car dealers for anything other than click and collect services. However, there is confidence that given a clear run at things sales could quickly return to similar levels as the summer of 2020.
Even through this terrible pandemic, there is an ongoing need for minor car repairs – to fix a car quickly and conveniently. At Revive!, we continue to maintain our technical excellence and outstanding customer service and this gives us confidence that we can continue to provide our usual quality service even while other areas of life are far from ‘normal’.
The success that Revive! has had to date is consistently underpinned by the hard work put in by our entire team. Some incredible results were achieved in 2020 due to our team’s ability to maximise opportunities and their understanding of the importance of putting the time in, alongside our usual high standards of customer service.
The lessons learned from the first national lockdown allowed Revive! to bounce back with record sales in the summer of 2020, you can read about our lockdown lessons here: http://www.nclbff.com/lockdown-lessons-at-revive/